Allotments Frequently Asked Questions

FAQ

“How do I start an Allotment? 

The first step to starting an allotment is to obtain a payment authorization form from your creditor.  Ask your creditor to assist you in filling out all of the sections of the form, sign and date it, and have your creditor forward the top copy to FirstNet. 

Next, either take the 1199A direct deposit sign up form to your military payroll office or log on to: https://mypay.dfas.mil/mypay.aspx to set up your allotment.

“How do I stop an Allotment?” 

There are two steps to stopping an allotment.  First, the authorization FirstNet uses authorizes FirstNet to pay a creditor the amount agreed.  You must fax a letter, with your signature, authorizing FirstNet to discontinue payments to your creditor.  Second, you must contact military finance and have the allotment stopped.  If you only stop the authorization at FirstNet, the allotment will continue to come out of your pay and go to FirstNet.

“What if I have extra money at FirstNet and want to retrieve it?”

Contact a customer service representative at FirstNet to confirm the amount of money you have in the account.  He or she will then give you the options you have to retrieve your money.

“If I get deployed will my allotment continue?”

Yes, even if you are deployed outside the United States.  The allotment stops only when you notify your military pay office and request that the allotment be stopped.

“Who can start an allotment?” 

Any active military or civil service employee can start an allotment.  For active military, ½ of the monthly allotment is taken out of each 1^st and 15^th pay period.  For civil service employees, the amount requested on the form is the amount that will be taken out every two weeks.  Remember that when figuring your total monthly payment.

“How do I track my account status?”

Every quarter a statement is sent to each customer detailing all transactions that have gone into and out of the account.  The statement also shows the beginning and ending balance for the quarter.  Please be sure to keep a current address on your account to insure proper delivery of your statement.